This page is for the Safar app by Tritech Solutions (Private) Limited — Android package com.tritech.safar, iOS bundle idcom.tritech.safar. You can delete your account in the app, or ask us to delete your account or data using the form below — you don’t need the app installed to do it.
Option 1 — Delete in the app
- Open Safar and sign in.
- Switch to the profile you want to delete — Rider or Driver.
- Open the Menu and tap Settings.
- Tap Account Settings, then Delete Account.
- Choose a reason (optional) and confirm.
In-app deletion closes the profile you are using, so you can delete your driver profile and keep riding, or the other way round. Your sign-in details and trip history are kept so either profile can be restored by support. To erase your whole account and personal data, use Option 2.
Option 2 — Request deletion online
Fill in this form, or email info@tritech.com.pk from any address with your name and registered phone number.
What is deleted and what is kept
The two options do different things. Deleting in the app closes a profile — it is immediate, but it erases nothing. A deletion request is actioned by hand by our team after we have verified it is you, which is the only route that erases data.
| Data | Option 1 — delete in the app | Option 2 — verified deletion request |
|---|---|---|
| Name, profile photo, email | Kept | Erased |
| Phone number and sign-in sessions | Kept — you can still sign in unless you have closed both profiles | Erased; you are signed out on every device |
| Saved places, notification settings, device tokens | Kept | Erased |
| Driver documents — CNIC, licence and vehicle photos | Kept | Erased |
| Chat messages and photos | Kept | Erased |
| Trip, fare, payment and earnings records | Kept in full | Stripped of your name and contact details, then kept for accounting and tax for as long as the law requires |
| Ratings you gave or received | Kept | Stripped of your name, so other people’s rating averages stay correct |
| Safety reports, SOS alerts, complaints and any call records attached to them | Kept | Kept while an investigation or dispute is open, or where the law requires; erased afterwards |
Closing a profile in the app can be undone: ask support and we can reopen it. A verified deletion request cannot be undone.
What happens next
- We first confirm the request came from the account holder, for example by contacting the phone number on the account. We never delete data on an unverified request.
- We will let you know when your request has been completed.
- If you have an unpaid fare or an open safety case, we may need to resolve it first.
Questions
Email info@tritech.com.pk about a request you have already sent, or info@tritech.com.pk about privacy in general. See also our Privacy Policy.