The short version: we collect what we need to connect riders with drivers and keep trips safe — your name, phone number, trip locations and, for drivers, identity and vehicle documents. We don’t sell your data, the app has no advertising trackers, and you can ask us to delete your data at any time.
Who we are
Safar (“we”, “us”, “our”) is a ride-hailing service operated by Tritech Solutions (Private) Limited, based inPeshawar, Pakistan. This policy covers the Safar mobile app for riders and drivers and this website. It applies alongside our Terms of Service.
This page is the authoritative version of the policy. The app links here rather than carrying its own copy, so there is only ever one text in force.
Information we collect
Everyone
- Account details — your name, mobile phone number, and optionally your email address and profile photo.
- Sign-in data — one-time codes sent to your phone (stored only as a secure hash) and the devices you are signed in on.
- Trip data — pickup and drop-off locations, route, fares offered and accepted, timestamps, cancellations and their reasons, and ratings.
- Communications — messages and photos sent through in-app chat, support requests and complaints, and, where in-app calling is available, records of calls (see Calls and chat).
- Saved places — addresses you choose to save, such as Home or Work.
- Device data — a push-notification token, app version, operating system and language, used to deliver notifications and keep the app working.
Drivers, additionally
- Identity — date of birth, CNIC number and photos of your CNIC.
- Driving licence — licence details and photos.
- Vehicle — type, make, model, colour, registration number and photos.
- Availability and location — whether you are online, and your live location while you are online or on a trip.
- Earnings — completed trips, fares, cash collected, discounts and commission.
- Review outcomes — whether your application was approved or rejected, and why.
Payments
Rides are currently paid in cash. We do not collect or store bank card numbers.
How we use your information
- To create and secure your account and verify your phone number.
- To match riders with nearby drivers, show offers, and run each trip from pickup to drop-off.
- To calculate fares, apply any promotion you are eligible for, and record driver earnings and commission.
- To verify drivers before they are allowed to accept rides.
- To keep people safe — handling emergency (SOS) alerts raised in the app, and investigating complaints and safety reports.
- To send trip updates and service notifications, such as when a driver makes an offer or a ride is rated.
- To provide customer support and resolve disputes.
- To detect and prevent fraud, abuse and misuse of the service.
- To meet our legal obligations and respond to lawful requests from authorities.
We do not sell your personal information, and we do not use it for third-party advertising.
Location data
Riders: we use your location to set your pickup point, find drivers near you, calculate routes and fares, and show your trip on the map. We only access it while you are using the app.
Drivers: while you are online or on a trip, we collect your location — including when the app is in the background — so riders can be matched with you and see you arrive, and so trips can be tracked for safety. When you go offline, we stop collecting it.
You can turn off location access in your phone’s settings, but the app cannot book or run a trip without it.
Calls and chat
- Riders and drivers on an active trip can message each other inside the app and, where in-app calling is available, call each other. Neither side sees the other’s phone number, and calling stops when the trip ends.
- We ask for microphone access only when you place or answer a call.
- Calls are encrypted between the two phones. We never record them and cannot listen to them.
- We keep a record that a call happened — who called whom, when, how long it lasted and how it ended — with the trip, to help with complaints and safety reports.
- Like any internet call, a direct connection can let the other phone see your network (IP) address.
- Chat messages and photos are stored with the trip so they can be reviewed if a complaint is raised.
Who we share it with
- Between riders and drivers. When a trip is matched, the rider sees the driver’s name, photo, rating and vehicle details; the driver sees the rider’s name and pickup and drop-off points.
- People you choose. If you share your location from a trip, whoever receives the link can see where you were when you shared it.
- Our support and safety team, to resolve issues and respond to emergencies.
- Service providers that run parts of the service for us (below), only for that purpose.
- Authorities, when required by law or when necessary to protect someone’s safety.
- A successor business, if Tritech Solutions (Private) Limited is involved in a merger or acquisition, under the same protections.
Service providers
| Provider | What they do for us |
|---|---|
| Supabase | Database and file storage for accounts, trips and documents |
| Google (Firebase, Maps) | Push notifications; maps, routes and address search |
| Cloudflare | Hosting this website, network protection, and relaying calls when a direct connection is not possible |
| Resend | Delivering emails, including replies to messages sent from this website |
| Mobile network operators | Delivering one-time sign-in codes by SMS |
Some of these providers process data outside Pakistan. Data is encrypted in transit to and from each of them.
How long we keep it
- Account details are kept while your account is active.
- Trip, payment, chat and call records are kept as long as needed for support, safety investigations, disputes, and our legal and tax obligations.
- One-time sign-in codes expire after 5 minutes. A sign-in session on a device expires after at most 60 days.
- Deleting a profile in the app closes it; it does not erase your data. Your rider or driver profile is deactivated so it can no longer be used, and your trips, chat, documents and sign-in details are kept so the profile can be restored by our support team if you ask.
- To have your data erased, send us a deletion request. Once we have confirmed the request came from you, a member of our team removes your personal data by hand and confirms when it is done — except where we must keep a specific record by law, or to resolve an open safety matter or dispute. See Delete your data for exactly what is removed and what is kept.
Security
Data is encrypted in transit, access is restricted to staff who need it, and sign-in tokens are stored securely on your device. No system is perfectly secure; if you believe your account has been compromised, contact us immediately.
Your choices and rights
- Access and correct — view and edit your profile in the app, or ask us for a copy of your data.
- Close a profile — close your rider or driver profile in the app (Menu → Settings → Account Settings → Delete Account). This deactivates the profile; it does not erase your data.
- Erase your data — send us a deletion request, or email info@tritech.com.pk. We action it by hand once we have verified it is you.
- Notifications — turn push notifications off in your phone’s settings.
- Permissions — location, microphone, camera and photo access can be withdrawn at any time in your phone’s settings.
- Object or complain — contact us at info@tritech.com.pk.
Children
Safar is not intended for anyone under 18, and drivers must meet the legal age to drive. If you believe a child has created an account, contact us: we will close it and erase the personal data we hold for it.
This website
This website does not use advertising or analytics cookies. If you send us a message or a deletion request through a form here, we use what you submit — plus your IP address, to block abuse — only to handle that request. See our Cookie Policy for details.
Changes to this policy
We may update this policy as the service changes. When we do, we will publish the new version here and change the “Last updated” date above.
Contact us
Questions about your privacy? Email info@tritech.com.pk, use our contact form, or reach us through Help in the app.
Tritech Solutions (Private) Limited, Peshawar, Khyber Pakhtunkhwa, Pakistan.